To make sure they’re aware of the product and have a chance to weigh in. It's a quick check to make sure your pup’s health history is considered—and to keep your vet in the loop.

We email or fax your clinic using the info you provide after checkout. We include details about the kit and ask if they’d like to approve, modify, or decline it based on your pup’s needs.

We get it: Waiting isn’t always ideal. Right now, we check in with your vet before shipping, just to be sure everyone’s on the same page. But we’re exploring faster options soon — stay tuned!

Yes! You can call your vet and give them a heads-up to expect our email or fax. That often speeds things up.

Veterinarians almost always appreciate being kept in the loop, but approval is entirely at their discretion. The Uh-Oh Kit includes over-the-counter, vet-recommended items and simple prompts to help guide the conversation. Ultimately, you and your vet both have the final say—your pet’s safety comes first.

We’ll follow up with them. If we don’t hear back within 3 days window, we will let you know and you can choose to ship or cancel your order.

Yes! Your vet can request exclusions based on your dog’s health history. We’ll send you any updates for approval before shipping.

Once we hear from your vet, we’ll ship your Uh-Oh Kit within 1 business day.